Mack Trucks has announced Complete Care, a preventive maintenance and inspection plan that promotes compliance, safety and accountability (CSA), while keeping customers’ trucks in top running condition. Operators using the plan simply contact OneCall, Mack’s 'round-the-clock customer support network, to schedule their next service.
The Complete Care service plan is recognized nationwide and redeemable at any authorized Mack dealer location throughout the U.S. and Canada. It can be bundled into the price of a new Mack truck at the time of purchase or can be purchased separately within the first nine months after delivery. Custom plans for 36, 48 and 60 months are also available and can be quoted upon request.
Complete Care is offered as part of the Bulldog Asset Protection component of Mack Pedigree Uptime Protection, an integrated suite of aftermarket solutions. Customers utilizing Complete Care also have access to complete vehicle service history reporting through MVASIST, a web-based fleet service management system that allows fleet managers, service providers and dealers to work together in real time to expedite repairs and maximize uptime.
Mack began offering MVASIST at no charge to customers purchasing new trucks delivered after January 1, 2012. MVASIST allows customers to improve communications, manage costs, reduce downtime and increase operating efficiency. Through an online portal, customers are able to communicate with the dealer, initiate repairs, access a complete service history, approve and monitor repair status and manage repair expenses.